1. Introduction and Acknowledgement
Performance Automotive Ltd. (“Company”) is pleased to welcome you to our facility for the service and repair of your Tesla or other electric vehicle (“EV”).
The Client acknowledges and understands that there are unique challenges and limitations associated with servicing Tesla and other EVs within the Cayman Islands. To the best of our knowledge, Tesla and most EV manufacturers are not covered under any “right to repair” legislation in the United States, the United Kingdom, or any other jurisdiction. As a result, access to official service information, software, diagnostics, and parts may be restricted and/or delayed.
The Company works closely with a network of professional partners to obtain the most accurate and up‑to‑date information and resources available. However, the Company remains subject to the legal, logistical, and jurisdictional constraints applicable in the Cayman Islands. These vehicles are generally designed to be serviced within their original service jurisdictions, and this may impact both timing and scope of repairs.
By proceeding with service, the Client confirms that they understand and accept these limitations.
2. Parties
This Agreement is entered into between:
Performance Automotive Ltd.
69 Barnes Drive, George Town
Grand Cayman, Cayman Islands
P.O. Box 11697, KY1-1009
(hereinafter referred to as the “Company”)
and
The registered owner of the vehicle and/or their authorized representative
(hereinafter referred to as the “Client”),
who agrees to proceed with repairs and/or service on their Tesla and/or EV.
3. Parts Transport, Shipping, and Risk of Loss
Certain components may need to be removed from the vehicle and shipped off-island for repair, refinishing, recalibration, or related services. The Client acknowledges and agrees as follows:
Transportation of parts via third‑party carriers (including, but not limited to, FedEx, DHL, and similar providers) is outside the control of the Company.
The Company is not responsible or liable for any loss, damage, theft, delay, or mishandling of parts while in transit or in the custody of any third‑party service provider.
All risk associated with shipping and transport rests solely with the Client.
Due to a non-disclosure agreement between the Company and its external service providers, tracking numbers and detailed carrier information will not be provided to the Client. There will be no exceptions to this policy.
4. Estimates, Deposits, and Changes in Scope
All deposits for parts and repairs related to the vehicle’s electronics, battery system, and/or powertrain must be paid in full prior to the ordering of parts and commencement of work.
Any quotation or estimate provided by the Company is an estimate only and is subject to change.
If, during the course of diagnostics or repair, additional issues are identified or costs increase, the Company will seek the Client’s permission before proceeding with additional work and invoicing.
If the Client does not agree to proceed with additional work or revised costs, the Company may, at its discretion:
Cease all work,
Reassemble the vehicle to as close to its prior or factory condition as is reasonably possible, and
Return the vehicle to the Client at the Client’s expense.
The Company will not be liable for any consequential or incidental costs arising from the suspension or cessation of work.
5. Liability, Refunds, and Limitations
The Client agrees that Performance Automotive Ltd. shall not be held liable for any direct, indirect, incidental, consequential, or special damages, costs, or losses incurred in connection with the servicing or attempted servicing of the Tesla or EV, including but not limited to:
Loss of use of the vehicle,
Rental car or alternative transportation costs,
Accommodation, storage, towing, or other related expenses.
No refunds will be provided for work performed, labor already carried out, or parts ordered and/or installed up to the date of any dispute or termination, unless expressly approved at the sole discretion of the Company’s Operational Supervisor.
Any refund or credit, where granted, will be made strictly at the discretion of the Operational Supervisor and only where expressly agreed in writing.
6. Payment Terms and Credit Card Authorization
The Client agrees to provide a valid credit card to be kept on file with the Company.
The Client authorizes the Company to charge this credit card for:
Daily services rendered, and/or
Such amounts and at such intervals as determined at the discretion of the Operational Supervisor.
Credit card information will be stored securely and will not be shared with any third party except where required by law or payment processing.
All Company employees are bound by confidentiality obligations and/or non-disclosure agreements and are required to handle client information in an ethical and professional manner.
7. Standard Disclaimers and Additional Terms
This Agreement supplements, and does not replace or supersede, the Company’s standard disclaimer and terms and conditions, which are available at:
https://www.performanceauto.ky/disc
In the event of any inconsistency, the more restrictive or protective provision in favor of the Company shall apply, unless otherwise agreed in writing.
8. Access, Security, and Vehicle Data
Prior to any work being performed, the Client agrees to provide the Company with all necessary access, permissions, and credentials required to service the vehicle, which may include (as applicable):
“Drive to Pin,”
Tesla app access or equivalent EV app access,
Authorized driver settings or related permissions.
This information will be used solely for the purpose of servicing and moving the vehicle as necessary and will be kept within the Company’s organization.
Such information will not be shared with any third party without the Client’s prior written consent, except where required by law or by the vehicle manufacturer’s or platform’s terms of use.
9. Client-Supplied Parts
Due to the nature of Tesla and many EV systems, most components are digitally coded or programmed specifically to the vehicle’s VIN or configuration.
The Company has invested significant time and resources into developing supply channels for appropriate factory or equivalent parts suitable for Tesla and EV repairs.
As a result, the Company does not accept client-supplied parts for Tesla and EV repairs.
If a Client insists on supplying their own parts, the Company may decline to proceed further and will request full settlement of any outstanding invoices. Upon payment in full, the Client may then remove the vehicle and seek service elsewhere.
10. Repair Timeframes and Logistics
The Client acknowledges that some repairs may require extended timeframes, which can be several weeks or longer, due to:
Parts availability,
International shipping, customs, and logistics,
Third‑party repair and calibration turnaround times,
Jurisdictional and manufacturer-related restrictions.
The Company does not accept responsibility for delays arising from these factors.
No rental, substitute vehicle, or related expenses shall be borne by the Company under any circumstances.
11. Training, Expertise, and Purpose of Agreement
The Company has invested substantial time and effort in training, developing procedures, and building a network of technical resources to support Tesla and EV service in a challenging jurisdiction.
While every reasonable effort is made to provide a high standard of workmanship and service, the Client acknowledges that:
These vehicles are complex,
The Cayman Islands imposes unique logistical and regulatory challenges, and
Manufacturer-imposed limitations may restrict or complicate repairs.
The purpose of this Agreement is to ensure that the Client fully understands and accepts these constraints before proceeding with any service or repair.
12. Acceptance and Binding Effect
By authorizing any work order, signing below, or otherwise instructing the Company to proceed with diagnostics, service, or repairs on their Tesla or EV, the Client:
Confirms that they have read, understood, and agree to be bound by the terms of this Agreement and the standard disclaimer at https://www.performanceauto.ky/disc;
Acknowledges the limitations, risks, and potential delays described above; and
Agrees that this Agreement is legal, binding, and enforceable in accordance with its terms.
V1.1 Modified Jan 28/ 2026