Standard Operating Procedures
These are the company procedures to help aid in making sure we make as few mistakes as possible.
Getting the Team to Commit to Standards
Front Desk
Service advisors and anyone interacting directly with clients on a daily basis
Service Department
Technicians and Tech assistants.
Sales
Sales of vehicles and larger items.
Parts
Parts department and staff should access this area
Human Resource
Human Resource department and staff should access this area
Accounting
Accounting department and staff should access this area
Admin Management
Admin Maagement department and staff should access this area
Marketing
Marketing department and staff should access this area
Code of Conduct Policy
This Code of Conduct Policy is intended to ensure the best experience and service possible for our clients and the general public. Performance Automotive has adopted this policy in an effort to provide a positive work environment for, and to protect the interests of our employees, our clients, the public and the employer.
Customer Concerns Documentation
Objective
The purpose of this procedure is to handle Client complaints in a patient, respectful, attentive manner, and to help understand and learn from our failures.
Customer Information
Performance Automotive has legal obligations to secure data and protect the privacy of its customers. These obligations cover the following.
Productivity & Efficiency Monitored
The level of productivity recorded by our servicing units defines the success of the store, as well as Performance Automotive's future performance and success.
General SOP
Technology
Safety
Business Operations
New Employee Training Checklist