Script - In Person
Greeting - New Client
Hi _______, my name is _____ and....
Since this is your first time here, let’s go over what you can expect from us today.
Greeting - Current Client
Hi ________, We would like to explain what you will expect from us during your visits, besides our amazing company.
We will be doing a multipoint complimentary visual inspection to just to make sure your vehicle is safe and reliable.
1.Maintenance Intervals
We’d also like to set up your maintenance reminders in our system. Am I able to grab your email or phone number so I can send you a link to fill out at some point. It’ll be on how you would like to take care of your vehicle in the future
2.Status Update
Once we have your vehicle in I would like to be able to give you a call or text with a status update.
Verify phone and email or...
Would I be able to get your phone number?
Would I be able to get your email?
3.Thank you for trusting us with your repairs.